AWS Thinkbox Support

Get expert guidance and assistance achieving your objectives. AWS Thinkbox Support provides the help you need to achieve success. For immediate support assistance, we encourage you to visit our documentation hub and/or our community forums.

For step-by-step guides on how to use certain features of our products, such as Studio in the Cloud, please visit our Master Resources page.

For issues that aren't covered in our documentation or community forums, please select between AWS Premium Support and Thinkbox Support, depending on the issue you are facing.

Thinkbox Support

AWS Thinkbox Support is available for all Thinkbox customers with active licenses or support subscription. We recommend reaching out to us for issues specific to AWS Thinkbox products.

AWS Thinkbox support is available Monday through Friday 9am - 5pm CST.

To get in touch with the support team, please raise a support ticket

For questions related to licensing or your account, please contact

You can also reach both the support and sales teams by phone (9am – 5pm CST): +1-866-419-0283.

AWS Premium Support

We recommend AWS Premium Support for those who are or will be using AWS services for their business. Help is available for all services including but not limited to Amazon EC2, Amazon S3, Amazon EBS as well as AWS Thinkbox Deadline.

AWS Premium Support is available 24/7 and offers reduced wait times for support response. You will have contact options that include email, chat, or phone. To learn more about AWS Premium Support, including plans and pricing, visit the AWS Premium Support site.